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Virtual Tour & FAQs

Check our facility with our Virtual Tour. We know you wouldn't trust your pet with just anyone, so we want you to feel comfortable and have all the information you need. Here are a few questions you may have before bringing your pet to Pawsitive, but if you have one that's not on the list, please let us know! We'd be happy to answer any of your questions. 

Virtual Tour

Boarding Suites
Boarding Suites
Turf Yard
Turf Yard
Outside turf.
Outside turf.
Grooming
Grooming
Reception
Reception
Boarding Suites
Boarding Suites
Cat 3-Level Suites
Cat 3-Level Suites
Turf Yards
Turf Yards
Dog Training
Dog Training
Grooming
Grooming
Retail
Retail
Cat Playground
Cat Playground
Grooming
Grooming
Indoor Play area
Indoor Play area
Grooming
Grooming

FAQ's

What are your Lobby Hours and Drop-off & Pick-up Times?

Lobby Hours
Monday—Friday: 7:00 a.m.—6:00 p.m
Saturday: 9:00 a.m.—12:00 p.m.
Sunday: Closed

Drop-off/Pick-up Hours
M-F:  7:00 a.m. - 9:00 a.m. or 3:00 p.m. - 6:00 p.m.
Saturday:  9:00 a.m. - 12:00 p.m. or *4:00 - 5:00 p.m.
Sunday:  *11:00 a.m. - 12:30 p.m. or *4:00 p.m. - 5:00 p.m.

*Before/After normal business hours pickup/dropoff fee: $10 per dog

Are vaccinations required before my pet can visit Pawsitive?

Yes. Your pet must have current vaccinations before you can book a reservation for them and before they can come to our facility. If your pets vaccinations are not current, your reservation will be cancelled. All new vaccinations should be given a minimum of one week prior to your boarding or daycare reservation.

Dogs (including puppies four months and older): Rabies, DHPP, and Bordatella

Cats: Rabies, FELV, and FVRCP

Is it required for my dog to be spayed or neutered?

Dogs are required to be spayed or neutered. Spaying or neutering your pet can help them live a longer, healthier life, minimizes behavior problems and helps control the population of unwanted pets and keeps other dogs and staff safe here at Pawsitive Pet Services.

State of the art boarding ventilation system

Pawsitive's heating ventilation and air conditioning (HVAC) system in the boarding areas, is the pet industry standard of 6 air change rates per hour to help prevent disease, germs and odor. Proper ventilation for cats and dogs is vitally important as it helps prevent disease, germs and odors by ensuring effective air circulation.

Can you care for dogs that are ill?

If the illness is contagious, the pet is not allowed until cleared by a veterinarian. However, depending on the illness, yes we can care for your pet.

What is your cancellation policy?

Cancellations are required three days prior to any reservation or appointment. If your reservation is scheduled over a holiday or peak time, we require one week's notice. For cancellations made outside the allotted time frame, your credit card on file will be charged with a $50 nonrefundable fee.

Can I take a tour of the facility before bringing my pet?

Yes, tours of the facility are allowed. Contact us to schedule yours today; 712-944-5414.

What happens if an accident or injury occurs?

While taking every precaution to keep your pet safe, accidents do happen. In the event an accident occurs with your pet, you will be notified immediately and if needed your pet will be taken to a Siouxland Animal Hospital (unless you specify otherwise).

How will my dog spend their day while at daycare?

Depending on the Daycare you signed up for, your dog will spend their day interacting with other dogs and humans, engaging in activities and exercise.

What is required to participate in daycare?

We require all vaccinations for your pet to be up-to-date, your pet spayed or neutered, a reservation and any special instructions or medications.

Do I get a report at the end of the day/stay?

Report cards are available for your pet with any Daycare or Boarding reservation.

How does my pet become a client of Pawsitive Pet Services?

To join the Paws facility, you first need to fill out the New Customer form through our website and your pets vaccine requirements need to be current. Once you’ve filled out and submitted all forms; for dogs, an assessment will need to be scheduled, and for cats you can make their boarding reservation through your client portal. The assessment day gives us a chance to meet your dog and find out their play styles. Not all dogs enjoy a group setting, however, they may enjoy specialized games. A complete report of our observations and recommendations will be sent home with every dog that attends the assessment day.

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