PEAK TIME RATE

Why do we charge more during certain times of the year?

We charge a bit more during our busiest times to ensure the optimal staff to pet ratio, resulting in safe and happy pets.

*Holiday and Peak Time Rate: additional $2 per night for lodging.

CANCELLATION POLICY & DEPOSITS

We are a small business, late cancellations and no-shows really affect our business, therefore our deposit and cancellation policy is as follows:

• We require a $25 Deposit per pet family at the time the reservation or appointment is booked.
• If the Deposit remains unpaid for 24-hours, your reservation will be waitlisted or cancelled.
• The Deposit is applied to the amount due at checkout and is non-refundable.

CANCELLATION POLICY DURING PEAK TIMES

Reservations and appointments can be canceled up to 14-Days before the day of the reservation or appointment. If canceling your pet’s reservation or appointment within 14-Days, the deposit is non-refundable.

CANCELLATION POLICY DURING NON-PEAK TIMES

Reservations and appointments can be canceled up to 48-Hours before the day of the reservation or appointment. If canceling your pet’s reservation or appointment within 48-Hours, the deposit is non-refundable.

If RESCHEDULING your pet’s reservation or appointment to within 60-days of original date, the deposit is applied to the rescheduled reservation or appointment.

Daycare Memberships and Packages are excluded from the required deposits. Deposits are Required for Grooming, Bathing, Lodging (dogs & cats), Dog Daycare (excluding Membership and Packages).

*For more Boarding Options and Information, click here.